Frequently Asked Questions
Below are answers to Frequently Asked Questions. For the who, what, how, where, and why on Sans Soucie Art Glass, go to About Us!
- What does “Sans Soucie” mean and how did you get that name?
- How do you etch the glass?
- What’s the difference between ETCHED and CARVED Glass?
- Do you sell DOOR FRAMES?
- What’s the difference between “REGULAR” and “TEMPERED” Glass?
- Will etched and carved glass provide PRIVACY?
- How do I CLEAN my Sans Soucie Art Glass?
- How is the DESIGN determined?
- What are the FACTORS that will effect/determine the price?
- Can You Use My Glass?
- How long will I be without my Door, Window, Shower, etc?
- How do you apply COLOR on Carved & Painted Areas?
- Can I choose from other GLASS COLORS besides clear?
- What if I’ve already ordered my glass from a regular glass company or through my builder?
- How FAR will Sans Soucie delivery and install?
- Do you Ship? And if so, who will install or set up my glass?
- Do you sell wholesale (give discounts to the trade)?
- How do I place an order?
- What is the average turn-around or lead-time?
- How can I get a Quote?
- Where are you located?
- How can I get a brochure?
- 1. What does “Sans Soucie” mean and how did you get that name?
- “Sans Souci” is French and literally means “without concern”, meaning “without care” or “care free.”
- 2. How do you etch the glass?
Sans Soucie Art Glass Studios etches and carves the glass surface by sandblasting the glass. (Sans Soucie does NOT do any acid etching or any kind of machine or laser etching).
Sandblasted glass is a surface treatment produced by using compressed air to spray the glass with an abrasive to roughen one or both surfaces. Sandblasting the surface diffuses transmitted light, reduces glare and gives the glass a “frosted” appearance. The glass can either be etched or carved Solid or with Shading. ( also see next question). For more information on glass etching, see our Decorative Glass Types & Terminology page.
- 3. What’s the difference between ETCHED and CARVED Glass?
“ETCHED” or “FROSTED GLASS” is a generic term for the treatment of the glass surface to diffuse transmitted light, reduce glare and give the glass a white, frosted appearance. Sans Soucie etches the glass by sandblasting it. "Etching" the glass (vs. carving), means that we have sandblasted the glass enough to effect the glass surface only. Etching does not go deep into the glass and creates a one-dimensional effect.
Sans Soucie designs are sandblasted different ways, creating different effects for different levels of privacy and price. The "same design, done different" creates the privacy you need in a wide range of price, that will vary by design complexity and type of effect:
Design elements are solid frosted. Background is clear.
Glass is not private.
Design elements are clear. Background is solid frosted.
Glass is semi-private, depending on design.
Glass is solid frosted. Design elements are thin, clear pinstripes, approx. 1/8" thick.
Glass is semi-private.
Design elements are sandblast frosted solid white. The opposite surface of the glass is solid etched overall.
Glass is 100% private.
Features "shaded" areas where the sandblast density will vary from solid frost, then fades back out to clear glass, creating a dimensional effect. The sandblasting is on the top surface only and is not cut deep into the glass like 3D carved glass.
Privacy can range from very little to semi-private.
Features "shaded" areas where the sandblast density will vary from solid frost, then fades back out to clear glass, creating a dimensional effect. The sandblasting is on the top surface only and is not cut deep into the glass like 3D carved glass. The opposite surface of the glass is solid etched overall.
Glass is 100% private.
3D CARVED & SHADED
As with 2D surface etched, 3D carved glass will feature "shaded" areas where the sandblast density will vary from solid frost then fade back out to clear, but the glass is also cut deep, literally sand sculpted with a relief texture of varying depths. The edges of the carving will illuminate bright as they pick up and reflect the surrounding light.
3D private glass is when the design is solid carved (cut deep into the glass), will NOT feature any "shaded" areas where the sandblast density varies and fades back out to clear, and the background of the glass is solid etched overall. The glass will feature NO clear areas and will be 100% opaque. The glass is sand sculpted with a relief texture of varying depths. The edges of the carving will illuminate bright as they pick up and reflect the surrounding light.
The design elements are first solid sandblast carved into the glass, then a special glass paint is airbrushed on to 3D carved design elements. Painting can only be applied to 3D carved glass.
3D PAINTED PRIVATE
Glass paint is airbrushed on to 3D carved design elements, and the background is etched overall making it 100% opaque.
Shattered glass is made up of 3 layers of glass with the center layer being tempered glass that of shatters on impact (rather than braking into large shards of glass). The glass is laminated together, then drilled. The impact of the drill bit hitting the tempered glass, causes it to shatter. The shattered pieces are held in place between the laminate layers. Thickness can vary, but the most popular is three layers of 1/4" glass, making the overall thickness 13/16".
Glass is set together in a framework of strips of lead that are joined and soldered together. Glass is typically 1/8" thick and will be single pane for interior use, and sealed between two layers of glass for exterior applications such as door and window glass. (a.k.a. "triple pane glass").
- 4. Do you sell DOOR FRAMES?
- Yes! Sans Soucie Art Glass Door Inserts can now be purchased and shipped pre-installed in high quality French Style Door frames! Visit our Live, Interactive Door Designer where you customize your glass design and choose from eight wood types! Available in book (slab) or Pre-hung doors, shipping is only $99 to most states! (Only $125 to FL, ME, NH, RI and VT).
- 5. What’s the difference between “REGULAR” and “TEMPERED” Glass?
- Click here to Download the GLASS TYPES & TERMINOLOGY PDF Form.
- 6. Will etched and carved glass provide PRIVACY?
YES! That’s why it’s called “Art With a Function” and one of the great advantages and uses of etching and/or carving the glass!
Any design can be executed to provide the Privacy Level you desire. Sans Soucie Art Glass is the perfect solution for achieving privacy in your entry or bath, or wherever it’s needed, without sacrificing sunlight. Turn an ordinary entry door, tub window or shower into an extraordinary work of art to enjoy…while gaining the privacy you need!
Etching or carving the glass turns the area white, which will create obscurity and privacy. It will diffuse the light and reduce the amount of glare coming in. (It does not, however, reduce the amount of U.V. rays from passing thru, like “film tinting” can. Film tint CAN be applied to the smooth side of the glass, if desired).
- 7. How do I CLEAN my Sans Soucie Art Glass?
- Download Cleaning & Maintenance PDF Form
- 8. How is the DESIGN determined?
- Designs are a collaborative effort, combining our creativity, knowledge and expertise, with your tastes, preferences and imagination. There is virtually no limit to the design possibilities. Most often, clients come to us with a basic design style in mind. They take a look at our vast array of design archives within that style and although the design may begin there, changes are made to suit your tastes and meet your specifications, creating a custom design for your individual piece. For some projects, we “start from scratch”, and create a one-of-a-kind, original design. Still a collaborative effort thru discussions with you, and taking a look at your home and the surrounding areas where the piece is going, we will base the design on your decor, and the architecture of your home or establishment. Still there are other times when a client will already have a specific design or vision in mind. We take that vision and make it a reality, first rendering it on paper, and then capturing it within the glass.
- 9. What are the FACTORS that will effect/determine the price?
Prices will vary depending upon these main factors:
- The TYPE of ART GLASS (SANDBLASTED VS. LEADED Glass)
- The DEPTH of the SANDBLASTING (Etched vs. Carved)
- The DESIGN COMPLEXITY (Simple, Medium, or Complex)
- The TYPE of SANDBLAST EFFECT (Solid vs. Shaded)
- The BACKGROUND EFFECT (Clear, Solid Frost, or Gluechipped)
- Delivery & Installation Requirements
- 10. Can You Use My Glass?
YES, we can, however it depends upon sandblasting effect you choose AND what type of glass you currently have, as to whether or not we can use your existing glass.
For example, ¼” glass can ONLY BE SURFACE ETCHED and MOST door frames are pre-fabridcated with a ¼” thick piece of glass, or thinner (such as an insulated unit made up of two panes of 1/8” glass with a gap in between).
For DOOR INSERT PANELS:
If you already have your door WITH GLASS IN IT, it will contain an insulated, dual glaze unit that will contain two layers of 1/8” glass. So, if we are going to ETCH (not carve) the design into the glass, then we can use your existing glass. If you want your design to be CARVED, we will simply remove the existing unit and either replace it with a single 3/8” or ½” thick layer of tempered glass OR we will create a new dual pane unit, with one of the layers being 3/8” thick for carving. Either way, you won’t lose any thermal insulation but will gain additional insulation with our new thicker single pane of glass or glass unit.When ordering a NEW DOOR FRAME, order the Door WITHOUT the glass in it. We will provide the glass. In most cases for door inserts, we replace existing glass, so just order the frame empty, without any glass.
The same scenario applies. Dual Pane windows or single pane windows are both made up of thinner glass which is not thick enough for carving. We will do the same as with door insert panels, and replace thin glass with thicker panels for carving, whenever necessary.
- 11. How long will I be without my Door, Window, Shower, etc?
If the glass is being etched or carved only (and there is no glue chipping to be applied to your piece), then you will only be without it for one day. We will remove the glass early in the morning and reinstall it by the end of the same day. (Your large scale artwork will already be complete and ready for cutting and sandblasting).
If areas within the design or the background are to have a Glue chip Texture, this is a different process than etching or carving, and takes a total of 3 days to achieve. This means that if we are applying artwork to YOUR door or window glass, we will remove your door or window and BOARD UP THE OPENING FOR SECURITY, while we are working on your glass. Your door or window will be re-installed in 3-4 days when complete.
- 12. How do you apply COLOR on Carved & Painted Areas?
- Color is applied using special glass paints by airbrushing (see Color vs. No Color. Applying color requires an equal amount (or in some cases even more) time and skill as etching or carving the glass, so applying color will increase the price dramatically, but of course will add another dimension and a very dramatic effect and increased interest in the piece. We will do our best to custom color match to your specifications. Colors can be either transparent or can be a solid, metallic finish, depending upon the desired effect. Basic colors will be chosen from sample color shades we have in our showroom. Since our colors are transparent, exact color matching cannot be guaranteed, but we will match as close as possible to your provided sample (in the form of wallpaper, fabric, or paint chip as examples).
- 13. Can I choose from other GLASS COLORS besides clear?
Yes. The next most common glass color after clear is bronze glass. Our etching and carving really pops out on bronze glass on the sandblasted side, and bronze glass is available in the same thicknesses as clear glass, whereas other glass colors (such as green, blue or grey) do not. So, depending upon the type of piece and the thickness required to achieve the desired effect, there may be some glass color limitations.
For mirror, there are many more choices. (See Mirror Colors for examples).
- 14. What if I’ve already ordered my glass from a regular glass company or through my builder?
No problem! We are very thankful to say that we work with our local glass companies, door companies, and general contractors, etching and carving on glass you have purchased from them, that will also be installed by them. In MANY cases, you’ve already designed and purchased your front entry doors or your window or shower glass from the glass company or thru your general contractor. The order and design process is still the same, but pick up and/or delivery would be different.
Here's how it works:
IF IT HASN'T BEEN INSTALLED YET, then they will deliver the glass to our Studio, we will apply the artwork, then the glass is picked up and delivered and installed at your home (or commercial location) by them. Again, this is a common process and very routine for us.
If the glass is already installed and in place, we will come and remove it, etch or carve on it and reinstall it when complete. (We will put plastic over the opening while the glass is out, or we will BOARD UP THE OPENING for security if the glass needs to be out for more than one day).
- 15. How FAR will Sans Soucie delivery and install?
- Sans Soucie will deliver and install within a 250-mile radius from our location in Palm Desert, California. For installations &/or deliveries outside that range, pieces are expertly packaged, crated and shipped (Download DELIVERY & INSTALLATION PDF Form for details). If your piece requires professional installation (such as door insert panels, frameless doors, showers, divider panels), you would hire a local glass or door company, or a general contractor within your area. This is customary for work outside our delivery area and we are happy to assist this local contractor any way we can, giving them instruction or information they may need for proper installation.
- 16. Do you Ship? And if so, who will install or set up my glass?
- Yes! We package and ship all our glass and doors "in-house", Nation and Worldwide. Cutting the packing and shipping costs to our clients up to 75% across the board, we've developed our own in-house packing & crating system. Your glass is expertly foam-packed in custom, heavy-duty box crates and shipped fully insured right to your door step via UPS Freight. You'll receive a Tracking # on the date of shipment, with transit times ranging from 2 to 5 days. Doors and glass sizes up to 36" x 96" ship from $99-175, depending on destination and door height.
- 17. Do you sell wholesale (give discounts to the trade)?
- Yes we do. Wholesale pricing is available to designers and general contractors who are repeat customers that are re-selling our work. Please contact us for details.
- 18. How do I place an order?
- To place the order (after the design has been determined, an estimate has been provided and approved), the order is placed and confirmed by signing and dating the quote where indicated and faxing back to us (760-328-3392), and submitting a 50% deposit. This will put you on our work schedule, and we will begin the process of creating your custom Scale Drawing which you will receive within 7-10 business days from the date of deposit (either via email or fax or both, whichever you prefer). We will contact you by phone you when your drawing has been faxed or emailed to alert you that it is finished and waiting for your approval.
- 19. What is the average turn-around or lead-time?
- Our average, complete turn-around time from date of deposit to completion/installation is 8 weeks, depending upon the project. Our schedule is based on a first come, first served basis, but obviously larger jobs with more complex designs and requirements will have a longer lead time, whereas more simple projects MAY sometimes be completed within a shorter time frame. Because it is a first-come, first served basis, MOST turn-around times are equal. (8 weeks). Of course we will let you know our current workflow schedule at the time of order.
- 20. How can I get a Quote?
- The most efficient way is to complete and submit a Quote Request form within our web site. You can also fax us all the pertinent information at (760) 328-3392, or convey it to us verbally over the telephone at (760) 328-3399. You will receive your quote within approx. 3-5 business days from the date we receive your request.
- 21. Where are you located?
- We are located in Palm Desert, California at 73-700 Dinah Shore Drive, Suite 203, near the intersection at Monterey Avenue, in the “Gateway Industrial Park. (Download MAP & DIRECTIONS PDF Form for details).
- 22. How can I get a brochure?
- Download a PDF of our Brochure, or call us at (760) 328-3399 and we’ll be happy to mail you one.